Friday, November 13, 2015

When 'Help' Isn't




The academic roller-coaster for students is fairly predictable, but it seems to take new students by surprise that there is a season for student panics or problems.  It might depend on work load, or on mood, overall perspective of life, or just what time of year it is – but I often hear waves of students’ troubles with their classes.  Sometimes this is a simple need for resources or referrals, or an idea for the occasional writer’s block, or an issue of time/life management.  I can speak to all of these.  I can also ‘help’ much more than this with specific academic/learning/life issues – but I’ve learned that sometimes it is better to just be silent, and listen.

Sometimes, talking too much is just that.  Too many ideas or solutions truncate the students’ abilities to figure it out for themselves, to bumble through the problem-solving process.  Often this takes way longer than my quick tip would take.  It occasionally takes several semesters, bad grades, and even loss of financial aid to figure out their answer.  It’s messy and sometimes heartbreaking, but I guess that makes advising students a lot like parenting in some ways.  

In my jobs within higher education, and especially outside of it, I’ve had perhaps too much experience in ‘helping’ – sometimes I get snookered, but for the most part, I can usually guess which folks need to learn the hard way, and which just need one little hint to get back on track or to hear ‘the pep talk.’  And then there are my ‘projects.’  Those are my students that are either frequent flyers (seeing me weekly or more often) or those that only arrive for a crisis-download, usually when it is too late to do anything constructive to salvage their grade/semester/financial aid.   

As I get older, I realize that the most critical part of education may not be what classes they take, what degree they earn, but what they learn about themselves.  And frighteningly, some just don’t want to learn that stuff.  They want the tidy check sheet of classes to take in the right order, and expect to emerge as an employable, self-aware individual who can get along with others.  Uh oh.  There is no class for that!   There is only the messiness of personal growth that happens along the way, and never conveniently on breaks between semesters.

That messiness ranges from an inability to self-manage time (I.E. working a full-time job and trying to do full-time classes) to family crises (I.E. catastrophic illness, divorce, death in the family) to the strange expectation that everything should be easy and go their way.  And though I can empathize with many of these situations, and give resources/suggestions/tips when appropriate, what the students will or will not learn, is their choice.  It’s somewhat of a bitter pill to realize that my rushing in to help too much can actually prevent some of the messy and necessary learning experiences that will help my students become their best.  And whether students are 18 or 80, college is a time to grow.  Yes, it is check sheets and courses and degrees, outrageous textbook prices, and financial aid rules, and knowing what major to choose – but I still believe in the higher purpose of higher education.  That’s to become the best you can be.  All of us who work in any level of any educational institution have a role to play in that transformation, even if it is to pause, stop giving too much help, and to witness the miracle of individual evolution.  On a good day, it’s like watching butterflies hatch and take flight.

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